Shipping and Returns
All of our packages are sent with a tracked postal service. We’ll email your tracking number within 24 hours of sending your order out.
Note: The displayed delivery times are provided by our shipping partners. Inevitably, sometimes packages will be delayed. Please allow some extra time for your order to arrive before you contact us.
United Kingdom
All UK orders are sent from our depot in England.
Royal Mail 48 hour tracking
Delivery time: 1-2 working days
Royal Mail Special Delivery
Delivery time: 1 working day
Royal Mail Industrial Action
The following dates have been confirmed strike days by Royal Mail:
- Friday 9 December 2022 and Sunday 11 December
- Wednesday 14 December and Thursday 15 December 2022
- Friday 23 December 2022 and Saturday 24 December 2022
Please note: there may be a small delay to your order during these periods
DHL
Delivery time: 1-2 working days
If you ordered before 1pm GMT we’ll send it the same day. If you ordered after 1pm GMT we’ll send it out the next working day.
Europe
Any orders to Europe are sent from our depot in England.
Shipping options:
FedEx International Connect
Delivery time: 3-6 working days
FedEx International Express
Delivery time: 1-2 working days
Any orders before 1pm GMT are sent the same day. Any orders made after 1pm GMT are sent out the next working day.
US/CANADA/MEXICO
Any orders in the US (including Hawaii, Alaska & Puerto Rico), Mexico and Canada are sent from our depots in Tennessee and Salt Lake City.
Shipping:
USPS Priority
Delivery time: 2-4 working days
Orders to Hawaii, Alaska and Puerto Rico are sent by USPS Priority
Delivery time: 5-10 working days
USPS International
Delivery time Canada: 5-15 working days
Delivery time Mexico: up to 40 days due to local customs and delivery services.
Orders before 2pm EST are sent the same day. Orders after 2pm EST are sent the next working day.
Australia and the rest of world
Orders outside of the USA, UK and Europe are sent from our depot in England.
Shipping:
Fedex International Connect
Delivery time: 5-15 working days
Please note: South American orders can take up to 40 days due to local customs and delivery.
DHL Express
Delivery time: 2-6 working days
DHL is potentially not available for certain smaller countries.
Please note: International orders can possibly be delayed or held in customs. Please allow extra time for your order to arrive and check your tracking number before contacting.
We regularly send to all parts of the world. If you live in a country that has a local postal service then we can send to you. If you're still unsure you can contact our customer support.
Where we don’t ship
Due to customs restrictions we do not send to the following countries.
The country list includes: Afghanistan, Algeria, Cuba, Egypt, Iran, Iraq, Kuwait, Mauritius, Morocco, Mozambique, North Korea, Palestinian Territories, Russia, South Africa, Sudan, Syria, Turkey.
Returns
We do think that you’ll achieve great results using our products. However, if you’ve decided it’s not for you and you’d like to return something, here is what you can return.
Have you received your order within the last 30 days for USA/Canada or within 14 days for UK & the rest of the world, are your products unused, unopened, still sealed and the product packaging undamaged?
If yes, then please email our customer support team at [email protected] and include:
- Full Name
- Order Number
- Name of product
- Reason for return
Our Customer Support team will then be in touch with the correct return address for your products.
Please remember to include the same details in with your returns.